HelpDesk

Each Guest (excluding infants) is allowed a maximum of 15 kgs checked in baggage. Excess baggage beyond 15 kgs is charged at Rs 70/- per kg. Deccan reserves the right to offload baggage incase of overload on any flight.

Due to airport security regulations, no cabin baggage is allowed on flights departing from the Jammu and Srinagar airports, however checked-in baggage allowance is 25 kgs per Guest on these flights.

• 20x14x9 inches in dimension for Airbus flights.
• 20x13x9 inches in dimensions for ATR flights.

Laptops are permitted to be carried on board the aircraft, in addition to one piece of cabin baggage.

In the event that your total checked-in baggage exceeds the free allowance, an excess baggage charge of Rs 70/- per kg will be incurred. It is recommended that all valuable articles are only carried in your cabin baggage.

Any baggage brought to the check-in counter on the date of departure that exceeds the available weight is considered excess baggage and is chargeable at the rate published.

Deccan does not have a special baggage allowance for international Guests. The baggage allowance is the same for all Guests as mentioned above.

Recently, there has been an increase in the level of security onboard all aircraft. Guests are not allowed to bring any sharp objects onto the aircraft. This includes nail clippers, scissors, razors, blades, bulbs, batteries or any other object that may be considered dangerous. The airline will not be held responsible for any such item, which is taken over by airport security agencies.

Guests travelling on any Deccan ATR flight are not allowed to carry Arms and Ammunition.

For safety reasons, dangerous articles such as those listed below, must not be carried in Guest's baggage. Specifically: Compressed gases, Corrosives, Explosives, Flammable liquids and solids, Radioactive materials, Briefcases with installed alarm devices, Oxidising materials, Poisons, Medicines and Toiletries. Furthermore, sharp metal objects should not be carried in your hand luggage.

The following items should not be packed to your checked baggage, but should be carried with you at all times: medicines, jewellery, money, securities, negotiable papers, documents, samples, other valuable and fragile items. Also, food in semi-solid or liquid condition should be packed in wooden boxes lined in with absorbent material, in order not to cause damage to others from possible leakages.

Guests travelling on any Deccan ATR flight are not allowed to carry Arms and Ammunition.

In the event of loss to baggage the airline's liability is limited to Rs 450/- per kilo for checked-in baggage, provided, loss of baggage has been reported to the airline, prior to leaving the airport on the day of the loss and if not traced within 7 days.

In the event of your baggage not reaching the destination on time, immediately report to the airport counter at the destination. Please fill the 'Property Irregularity Report' (PIR) and submit the same at the counter. Deccan will try and trace your baggage at the earliest.

In the event of mishandled baggage, we send out baggage tracers across our network to have the baggage recovered and delivered to the Guest at the earliest possible. The Trace process could take between 1 to 7 days. Upon recovery the Guest is intimated and the baggage is handed over, after necessary validation.

Prams and infant seats are not allowed on board Deccan flights. The same can however be checked into the cargo hold, as part of check in baggage. Prams and Infant seats are not charged , as excess baggage.

An extra seat can be purchased incase Guests desire. Both tickets would need to be produced at the check in counter and boarding passes will be issued accordingly.

Deccan does not carry Cargo at present.

No, we do not permit carriage of human remains. Ashes can be carried, if accompanied with a Guest traveling on the flight.

Sports equipment and musical instruments cannot be taken on board the aircraft. The same would need to suitably packed and checked in and will be placed in the cargo hold. Applicable excess baggage charges would be levied as per laid down airline policy.

For baggage related queries please email at feedback@airdeccan.net.