HelpDesk

Rescheduling by the Guest

General

The Guest is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference.

Rescheduling through the Deccan Website or Travel Agent allows the Guest to do a date/flight change only.

If the Guest needs to reschedule the Sector or reschedule more than one Guest on a single guest ticket , the same can be done by calling the Deccan 24/7 Call Centre at 39008888 (Prefix city code) or by visiting the nearest Deccan Airport ticketing Counter/ City office.

Once the ticket has been issued, the name of the Guest cannot be changed.

Up to 4 hours prior to flight departure.

The charge for modifying the date or sector is Rs. 750/- per Guest / Sector plus the Fare Difference.

Since our fares are dynamic, the differential fare will be collected as below:-

• If the applicable fare is more than the current fare, the difference amount will be charged to the Guest along with a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight.
• If the applicable fare is less than the current fare, a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight will be charged and the difference in fare will not be refunded to the Guest, under any circumstance.

Within 4 hours of flight departure / No-Show

No change is possible within 4 hours of flight departure.

The base fare and the transaction fee will be forfeited by the Guest. The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.

There will be no rescheduling charges for an infant.

Rescheduling of Tickets with more than one Guest

Partial Rescheduling
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to reschedule and the remaining Guest(s) choose to travel, the reschedule  will need to be done by calling the Deccan Call Centre at 39008888 ( Prefix city code) or by visiting the nearest Deccan Airport ticketing counter/ City Office. Multiple rescheduling cannot be done at a Travel agent or on the Deccan Website.

For multiple bulk rescheduling on a multi guest ticket or change in sector, Guests may contact the Deccan Call Centre for assistance. A part reschedule can be done, by paying the rescheduling charges, plus the difference in fare as applicable.

Cancellation by the Guest

Up to 4 hours prior to flight departure.

Incase a Guest cancels the ticket upto 4 hours prior to flight departure, a cancellation fee of Rs. 750/- per Guest / sector or the base fare amount per Guest / sector, whichever is lower, plus the transaction fee, will be charged to the Guest.

The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.

There will be no cancellation charges for an infant.

Within 4 hours of flight departure / No-Show

If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will have to forfeit the base fare plus the transaction fee.

The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

There will be no cancellation charges for an infant.

If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment , the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.

If multiple Guests are cancelled at one time then there will be only one refund generated.

Cancellation of Tickets with more than one Guest

Partial Cancellation
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to cancel and the remaining Guest(s) choose to travel, the cancellation will need to be done one by one by clicking on each Guest name, which needs to be cancelled. Multiple cancellations cannot be done at one time from a Travel agent and on the Deccan Website.

For multiple bulk cancellations on a multi guest ticket, Guests may contact the Deccan Call Centre for assistance. A part refund can be generated subject to cancellation charges & transaction fee deducted, for which a request needs to be placed with our Call Centre, at the time of cancellation. The refund will have to be collected from the Point of Sale.

Rescheduling by Deccan

In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays a flight beyond 2 hours, is unable to provide previously confirmed space, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

Cancellation by Deccan

In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket fortravel on the same Deccan sector, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

General - Point of Sale

Tickets purchased at all Points of Sale can be rescheduled / cancelled at the Deccan Call Centre/ Airport reservation counters. The refund will however be rolled back to the Point of Sale.

TRAVEL AGENT
If the Point of Sale is a Travel Agent then the Guest has to reschedule / cancel the ticket at the same Travel Agent or through the Deccan Call Centre or Airport ticketing counter and claim the refund (after deduction of the rescheduling / cancellation charges) from the original Point of Sale.

DECCAN WEBSITE
If the Point of Sale is the Deccan Website ( www.airdeccan.net) then the Guest has to reschedule / cancel the ticket on the website or through the  Deccan Call Centre or Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN CALL CENTRE
If the Point of Sale is the Deccan Call Centre, the Guest has to reschedule / cancel the ticket at the Call Centre or through the Deccan Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN AIRPORT TICKTING COUNTER
If the Point of Sale is the Deccan Airport Ticketing counter,  the Guest has to reschedule / cancel the ticket at the Airport Counter or through the Call Centre and the refund will be rolled back to the same Airport ticketing counter through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

DECCAN CITY OFFICE
If the Point of Sale is any of the Deccan City Offices, the Guest has to reschedule / cancel the ticket at the same City office or through the Deccan Call Centre/ Airport Ticketing counter and the refund will be rolled back to the same Deccan city office through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

ONLINE TRAVEL AGENTS
If the Point of Sale is through Online Travel agents,  the Guest has to reschedule / cancel the ticket through the Deccan Call Centre/ Airport Ticketing counter / Deccan City office only and the refund will be rolled back to the original Point of Sale (after deduction of the rescheduling / cancellation charges).

Reschedule / cancellation is not possible within 4 hours of the flight departure. Only the Tax (Passenger Service Fee) will be refunded from the Point of Sale.

Click here to go through the FAQ's to answer any of your queries or address any issues faced with regard to refunds, credit card debits, etc.