HelpDesk

No, Deccan does not have the facility for on-line check-in yet.

If a flight is postponed, advanced or cancelled, Deccan sends a SMS to the mobile number provided at the time of booking. Guests are requested to contact our All India 24 / 7 Call Centre at 080 39008888 with relevant details to find out whether the flight is on time or not.

Deccan check-in counters open 2 hours prior to scheduled flight departure. X-Ray closes 40 minutes prior to flight departure and the Check-In counter closes strictly 30 minutes prior to flight departure. Guests need to come to the Airport well in time to comply with these deadlines. Guests who do not comply with the check-in deadline and report late are deemed as 'no-show' Guests and are denied boarding.

If the flight has been delayed, you need to be at the check-in counter 2 hours prior to the new departure time.

At the airport, you will need to your e-ticket and a photo identification card to check-in. If you are a special needs Guest:

• For pregnant women - a "Fit to travel by Air" certificate attested by a certified Gynaecologist.
• For Guests with ill health - a "Fit to travel by Air" certificate attested by a certified medical practitioner.
• For International credit card bookings - The original Credit card used for booking needs to be carried, which will be verified at Check in.

As soon as you arrive at the airport, you will need to get your checked-in baggage x-rayed. Ensure that the "Security Checked" tag is put on each bag.

After this you will need to go to the check in counter and proceed with the check-in formalities. Once this is done wait for the security check announcement.

Once the announcement is made, proceed to the security check. You will need to show your Boarding pass at the gate for verification. Once through you will need to place ALL YOUR HAND BAGGAGE to be x-rayed. You will need to then pass through a metal detector gate. After which the airport security personnel will check you with a hand-held security wand.

After this collect your belongings from the other side of the x-ray belt and wait for the boarding announcement.

X-ray of baggage closes strictly 40 minutes prior to flight departure.

The Deccan check-in counters open 2 hours prior to scheduled flight departure.

Deccan check-in counter close strictly 30 minutes prior to flight departure. Guests who fail to comply with the check-in deadline will be deemed as "No Show" and will be denied boarding without refund (except for the Guest service fee of Rs.225/-).

Boarding closes 20 minutes prior to flight departure. Deccan may or may not make any announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your reservation without refund if you do not meet the Boarding Deadline.

At the check-in counter, you will need to show your e-ticket and photo identification. Pregnant women and persons who are not in good health will need to show their "Fit to travel by Air " certificates attested by a certified medical practitioner.Guests who have booked their tickets using an International Credit Card will need to show the same card at the check-in counter.

Groups of 10 Guests and above, need to check in 1.5 hours (90 minutes) before the scheduled departure of the flight.

Deccan allocates seat numbers across most sectors. There are, however, some flights wherein seat numbers are not allocated.

As boarding for a flight closes 20 minutes before flight departure, it is recommended that you go for the Security Check as soon as it is announced, as there may be a queue for the same.

Please call our all India 24/7 Call Centre number at (your city code) 39008888 for information about the departure terminal for airports which have more than one departure terminal.

Deccan does not provide for any refreshments/ accommodation/ local transportation in the event of a flight delay.

After boarding is announced, Guests would need to form a queue at the boarding gate, wherein the boarding passes will be verified, before a Guest proceeds to the aircraft. At times a secondary security check may be conducted, outside the security lounge.

A person who does not report in time for boarding, will be taken as a "Gate No Show". Boarding will be denied without refund, for Guests who do not report at the boarding gate 20 minutes prior to the departure.

Deccan does not allow through check-in either for Guests or for baggage.

In case Guests have an Deccan connecting or return flight on the same day, there has to be a minimum gap of 2 hours between the arrival of the onward flight and departure of the return or connecting Deccan flight.

Deccan is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Guests or their baggage to other flights, whether operated by Deccan or any other carrier. Deccan does not provide for accommodation, refreshments nor does it provide or arrange for alternate mode of travel.

For certain months in the year especially Mid-December and Mid-January, due to poor visibility, dense fog and bad weather in North India some flights may get cancelled, re-scheduled, indefinitely delayed or diverted to other airfields. These circumstances are completely beyond the control of the airline and are governed by relevant regulatory authorities.

In such cases Deccan's responsibility is restricted to transporting the Guest only to the destination booked. The airline is not liable to provide alternate transport, accommodation or refreshments at any point in time and the Guests have to make their own arrangements.