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HelpDeskCitizen's CharterGeneral InformationDeccan, India's No.1 low fare airline with a modest beginning of one aircraft and one flight has in 4 and a half years time achieved over 350 daily flights, with a fleet of new Airbus 320's and ATR's, connecting unconnected towns, offering lowest airline fares, all for our vision 'to enable every Indian to Fly' .... Your flying with us motivates us to strive and achieve more. Our objective is to provide safe travel with the lowest fares. Deccan has made every effort to ensure that all information provided in this document is correct. Such information is subject to change without notice and Deccan does not guarantee the accuracy or the completeness of the information provided in the following document. Our Citizens' Charter is presented to give information on all the interfaces between our valued customers and us at Deccan. Relevant information regarding reservations, check-in procedures, baggage allowance, cancellation charges and security regulations is briefly outlined in this Citizens' Charter.
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Section |
Cover |
Description |
Sum Insured |
I |
Hospitalization Expenses For Injury |
Reimbursement of medical expenses due to hospitalization |
Up to Rs.75,000 |
II |
Trip Cancellation & Trip interruption |
Due to personal contingencies or natural
calamities earthquake, storm, flood etc. |
Up to Rs.10,000 |
III |
Loss of Checked In Baggage |
In case of total loss of checked in baggage |
Up to Rs.10,000 |
IV |
Delay of Checked In Baggage |
In case of delay of checked in baggage for more than 6 hours |
Rs. 3000 |
Note:
The insurance cover will be valid from the date of commencement of the trip till the date of return to the origin or usual city of residence or 30 days from the date of commencement of trip, whichever is earlier.
Cover Definitions
Hospitalization Expenses For Injury
Following an accident during the insured period, ICICI Lombard (the Company), subject to terms and conditions and exclusions, shall reimburse the reasonable and customary charges of immediate medical treatment commencing within 24 hours of the date and time of the accidental bodily injury up to the sum insured.
Trip Cancellation & Trip interruption
The Company shall reimburse the Insured for the non refundable cost of cancelled Deccan Aviation Ltd flight ticket, incurred by the Insured arising due to self cancellation of the Trip (whether wholly or in part) solely attributable to and / or arising out of:
- Personal contingencies like death or emergency hospitalization necessitated to the Insured or Insured's immediate family member due to an unforeseen illness or injury.
- Natural calamities: earthquake, storm, flood, inundation, cyclone, tempest provided that, the named perils hereinabove shall take place at and in the vicinity of the city of residence or place of origin or place of destination or any intermediate place which is involved in the Insured’s trip.
Baggage Loss-Checked
This cover provides for payment of benefit in the event of total loss of checked in baggage during travel by the Deccan Aviation Ltd flight. The liability of the Company in so far as it relates to a single Checked-In Baggage being part of more than one Checked-In Baggage attached to the ticket of the Insured, shall be restricted to 50% of the Sum Insured specified in the of the Schedule. The compensation will not exceed the Sum Insured for the coverage as mentioned in of the Schedule.
Baggage Delay (Delay beyond 6 hrs)
The Company shall pay the insured a fixed allowance in case of delay in receipt of his / her checked-in baggage beyond 6 hours from the expected time of delivery by Deccan Aviation Ltd. This shall be paid by the Company only on delay of all Checked-In Baggage relating to the ticket issued in favor of the Insured. This delay shall be calculated as the time lapsed from the actual time of arrival of the Common Carrier and the receipt of the Checked-In Baggage by the Insured.
Credit Card Payments
Domestic Credit Cards
For bookings made online and through the call centre the payment has to be remitted by credit card. At other Points of Sale, payment can be made either via cash or by credit card.Guests who opt to purchase tickets on a credit card are required to carry the following with them and produce the same at the time of check-in:
- Photo identification, AND
- The original of the credit card used for the booking, OR
- A copy of both sides of the credit card used for the booking containing the signature of the credit card holder in the event he/she is not one of the Guests.
International Credit Cards
We are currently accepting International credit cards (Credit Cards issued outside India) on a restricted basis. However as a security measure, in the interest of the international credit card holder, Guests are requested to accept and comply with the following conditions of booking tickets using such cards:
One of the Guests mentioned in the ticket must be the holder of the card used for booking the ticket(s).
Guests who have booked by using their International credit card (Credit Cards issued outside India) should produce the following documents at the time of check-in:
- Photo identification.
- The original of the credit card used for the booking will be matched as per our records.
Deccan reserves the right to deny boarding without refund except tax (the Passenger Service Fee) if the holder of the credit card is not one of the Guests.
Check In
Check-in counters open 2 hours prior to the scheduled departure. Guests need to check-in two hours prior to the scheduled departure.
X-Ray closes 40 minutes prior to the scheduled departure of the flight.
Check-in counters close strictly 30 minutes prior to the scheduled departure. Guests who do not report in time for check-in will be treated as "No Shows". Boarding will be denied without refund except tax (Passenger Service Fee) if you do not comply with the Check-In deadline.
Boarding closes 20 minutes prior to departure and Guests need to be at the boarding gate well before that. Deccan may or may not make any announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your reservation without refund except tax (Passenger Service Fee) if you do not meet the Boarding Deadline.
Groups of 10 Guests and above, need to check in 1.5 hours (90 minutes) before the scheduled departure of the flight.
Deccan has a policy of NO FREE SEATING. All boarding passes will be issued with pre-assigned seat numbers.
Infants below the age of 2 years will be charged only the Tax-Passenger Service Fee across all Deccan sectors.
Deccan does not have any through check in. Guests disembarking from one Deccan flight and boarding another Deccan flight from the same airport must collect their checked in baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Guests must ensure that there is enough time gap (a minimum of 4 hrs) between two flights while making their reservation.
Change In Flight Timings
Deccan schedules are subject to change without notice. Deccan will notify all Guests of any scheduled change via email or SMS sent to the mobile numbers they provide at the time of booking. There will be no phone calls made to inform Guests. Every Guest is requested to kindly confirm, either with the All India 24/7 call centre at (your city code) - 39008888 or the travel agent to confirm the status of the flight 6 hrs prior to the scheduled departure of the flight.
Flight Disruptions due to Fog and Bad Weather
For certain months in the year especially Mid-December and Mid-January, due to poor visibility, dense fog and bad weather in North India some flights may be cancelled, re-scheduled, indefinitely delayed or diverted to other airfields. These circumstances are completely beyond the control of the airline and are governed by relevant regulatory authorities.
In such cases Deccan’s responsibility will be restricted to transporting the Guest only to the destination booked. The airline will not be liable / able to provide alternate transport, accommodation or refreshments at any point in time and the Guests will have to make their own arrangements.
Deccan informs all Guests about change in flight schedules through SMS alerts to the mobile numbers entered while booking tickets. Therefore, it is imperative for all Guests to enter their mobile numbers while making bookings to receive SMS alerts about change in flight schedules. Guests who book their tickets through travel agents, Club HP petrol pumps, Reliance Web World outlets etc should ensure that their own mobile numbers are added to the tickets while booking by these agencies.
Baggage Allowance
Maximum Check-In Baggage allowed per Adult / Child is 15 Kgs. No baggage is allowed for infants. Guests are permitted to carry only one piece of Cabin Baggage weighing a maximum of 10 Kgs per Guest and not exceeding:
- 20x14x9 inches in dimension for Airbus Flights.
- 20x13x9 inches for ATR Flights.
Due to airport security regulations, no cabin baggage is allowed on flights departing from the Leh, Jammu and Srinagar airports, however checked-in baggage allowance is 25 Kgs per Guest on these flights.
Excess baggage will be charged at Rs.70/Kg on all Airbus and ATR flights. Deccan does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.
Cabin baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow cabin baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations. Deccan does not take any responsibility for security removed articles like dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas etc, which are not permitted to be, carried in cabin baggage. These articles will not be forwarded or kept in safe keeping by the airline.
Baggage's may be offloaded because of load restrictions as per guidelines issued by regulatory authorities from time to time.
Boarding
When you check-in you will be given a numbered boarding card. Boarding closes 20 minutes prior to departure and Guests need to be at the boarding gate well before that. Deccan may or may not make any announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your reservation without refund except tax (Passenger Service Fee) if you do not meet the Boarding Deadline.
Deccan reserves the right to deny boarding without refund except tax (Passenger Service Fee) to Guests who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/ stretcher borne which may not be deemed safe by the airline.
Seating
Deccan has a policy of NO FREE SEATING. All boarding passes will be issued with pre-assigned seat numbers. Children aged below 15 years and Guests aged above 60 years will not be allowed to sit near the emergency exits due to security reasons on any of Deccan flights Deccan also has priority boarding for women traveling with children, elderly Guests and special cases.
Cancellation by the Guest
Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 29th May 2008, for all tickets purchased post 0030 hrs on 29th May 2008.
Please note: The OLD Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 29th May 2008.
CLICK HERE to view the OLD Rescheduling / Cancellation Policy.
Up to 4 hours prior to flight departure.
Incase a Guest cancels the ticket upto 4 hours prior to flight departure, a cancellation fee of Rs. 750/- per Guest / sector or the base fare amount per Guest / sector, whichever is lower, plus the transaction fee, will be charged to the Guest.
The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.
All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.
There will be no cancellation charges for an infant.
Within 4 hours of flight departure / No-Show
If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will have to forfeit the base fare plus the transaction fee.
The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.
There will be no cancellation charges for an infant.
If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment , the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.
If multiple Guests are cancelled at one time then there will be only one refund generated.
Cancellation of Tickets with more than one Guest
Partial Cancellation
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to cancel and the remaining Guest(s) choose to travel, the cancellation will need to be done one by one by clicking on each Guest name, which needs to be cancelled. Multiple cancellations cannot be done at one time from a Travel agent and on the Deccan Website.
For multiple bulk cancellations on a multi guest ticket, Guests may contact the Deccan Call Centre for assistance. A part refund can be generated subject to cancellation charges & transaction fee deducted, for which a request needs to be placed with our Call Centre, at the time of cancellation. The refund will have to be collected from the Point of Sale.
The Deccan 24/7 All India Call Centre number is 39008888 (prefix city code).Rescheduling by the Guest
Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008
Please note: The OLD Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.
General
The Guest is allowed to modify the flight, the sector, the route and the date of travel
on his / her ticket along with payment of a rescheduling fee and the fare difference.
Rescheduling through the Deccan Website or Travel Agent allows the Guest to do a date/flight
change only.
If the Guest needs to reschedule the Sector or reschedule more than one Guest on a single guest ticket , the same can be done by calling the Deccan 24/7 Call Centre at 39008888 (Prefix city code) or by visiting the nearest Deccan Airport ticketing Counter/ City office.
Once the ticket has been issued, the name of the Guest cannot be changed.
Up to 4 hours prior to flight departure.
The charge for modifying the date or sector is Rs. 750/- per Guest / Sector plus the Fare Difference.
Since our fares are dynamic, the differential fare will be collected as below:-
-
If the applicable fare is more than the current fare, the difference amount will be charged to the Guest along with a Rescheduling Fee of Rs.750/- per Guest / per sector for either advancement / postponement of the flight.
-
If the applicable fare is less than the current fare, a Rescheduling Fee of Rs.750/- per Guest / per sector for either advancement / postponement of the flight will be charged and the difference in fare will not be refunded to the Guest, under any circumstance.
Within 4 hours of flight departure / No-Show
No change is possible within 4 hours of flight departure.
The base fare and the transaction fee will be forfeited by the Guest. The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.
All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.
There will be no rescheduling charges for an infant.
Rescheduling of Tickets with more than one Guest
Partial Rescheduling
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on
a single ticket number and if one or more Guests wish to reschedule and the remaining
Guest(s) choose to travel, the reschedule will need to be done by calling the
Deccan Call Centre at 39008888 ( Prefix city code) or by visiting the nearest Deccan
Airport ticketing counter/ City Office. Multiple rescheduling cannot be done at a Travel
agent or on the Deccan Website.
For multiple bulk rescheduling on a multi guest ticket or change in sector, Guests may contact the Deccan Call Centre for assistance. A part reschedule can be done, by paying the rescheduling charges, plus the difference in fare as applicable.
The Deccan 24/7 All India Call Centre number is 39008888 (prefix city code).
Cancellation by Deccan
Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008
Please note: The OLD Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.
In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the Guest can avail either of the two options:
-
FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
-
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.
Rescheduling by Deccan
Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008
Please note: The OLD Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.
In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays a flight beyond 2 hours, is unable to provide previously confirmed space, the Guest can avail either of the two options:
-
FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
-
FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.
General - Point of Sale
Tickets purchased at all Points of Sale can be rescheduled / cancelled at the Deccan Call Centre/ Airport reservation counters. The refund will however be rolled back to the Point of Sale.
TRAVEL AGENT
If the Point of Sale is a Travel Agent then the Guest has to reschedule / cancel the ticket at the same Travel Agent or through the Deccan Call Centre or Airport ticketing counter and claim the refund (after deduction of the rescheduling / cancellation charges) from the original Point of Sale.
DECCAN WEBSITE
If the Point of Sale is the Deccan Website (www.airdeccan.net) then the Guest has to reschedule / cancel the ticket on the website or through the Deccan Call Centre or Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).
DECCAN CALL CENTRE
If the Point of Sale is the Deccan Call Centre, the Guest has to reschedule / cancel the ticket at the Call Centre or through the Deccan Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).
DECCAN AIRPORT TICKTING COUNTER
If the Point of Sale is the Deccan Airport Ticketing counter, the Guest has to reschedule / cancel the ticket at the Airport Counter or through the Call Centre and the refund will be rolled back to the same Airport ticketing counter through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).
DECCAN CITY OFFICE
If the Point of Sale is any of the Deccan City Offices, the Guest has to reschedule / cancel the ticket at the same City office or through the Deccan Call Centre/ Airport Ticketing counter and the refund will be rolled back to the same Deccan city office through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).
ONLINE TRAVEL AGENTS
If the Point of Sale is through Online Travel agents, the Guest has to reschedule / cancel the ticket through the Deccan Call Centre/ Airport Ticketing counter/ Deccan City office only and the refund will be rolled back to the original Point of Sale (after deduction of the rescheduling / cancellation charges).
Special Services
Deccan offers its Guests some special services Guests are requested to mention the requirement of these services at the time of making the booking. Deccan reserves the right to deny these services to Guests if not requested in advance.
Wheelchair facility for old / physically handicapped people. Only 4 wheelchair Guests will be accepted per flight. Wheelchair requirement must be specified at the time of booking. Wheelchair Guests must report at the boarding gate 60 minutes prior to the scheduled departure of the flight. Deccan reserves the right to deny wheelchairs to Guests if not requested in advance.
Unaccompanied minors will be allowed to travel at an additional charge of Rs 500/-. The payment will have to be made at the check – in counter. A receipt will be issued on payment of cash.
Point to Point Airline
Deccan is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Guests or their baggage to other flights, whether operated by Deccan or another Deccan and does not assume any responsibility to ensure the connections for onward flights on Deccan services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances, Deccan will not provide for accommodation, refreshments nor will it provide or arrange for alternate mode of travel.
Fares
In pursuit of our aim to make air travel affordable to all, we have introduced the concept of dynamic fares. The earlier a customer books a ticket, the lesser he pays. Fares go up as the date of journey nears. However, we make our best efforts that, even on the date of journey our fare will still be lower than the regular fares of other Airlines.
Deccan fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and town terminals. Applicable Fares are subject to change as per the Carrier's regulations without notice.
Deccan has a single fare policy for adults and children on all its flights. There are no differential fares for children. All our fares are quoted in Indian Rupees (INR). The INR fare consists of basic fare and government levied taxes namely Passenger Service Fee (PSF) and a Fuel Surcharge. In addition to this, any booking made through the Travel Agent or the Deccan Call Center attracts a Transaction fee of 5% of the basic fare. The INR fare is applicable to all tickets.
All Tickets booked under Fare Class “Q” shall be governed by separate terms and conditions and not by our standard terms & conditions available on our website or the tickets generated under other classes. Please contact your Travel Agent or any of our ticketing offices to obtain these terms and conditions.
Baggage
Deccan does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.
Guests are requested not to carry any valuables in their checked in baggage. Deccan will not take responsibility in event of loss/damage of the same in transit. Deccan is not liable for the delay in delivery of checked in baggage that has not been uplifted. Deccan is not liable for damage occasioned by delay in the carriage by air of Guests or baggage. Receipt without complaint of restricted baggage on termination of journey, shall be prima facie evidence that the baggage has been delivered correctly and in good condition. Deccan does not have a through check in facility for baggage. Carrier’s liability for loss, delay or damage to baggage is limited to INR 450/- per K.g. Carrier assumes no responsibility for fragile or perishable articles.
Articles that may be carried in addition to the free baggage allowance:
- A small camera and/or a pair of binoculars.
- Infant's food for consumption in flight.
- An overcoat wrap or blanket.
- An umbrella or walking stick.
- A lady's handbag, lady's pocketbook or lady's purse.
- A reasonable amount of reading matter for the flight.
- A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Guest's use provided that the Guest is dependent upon them.
- Medicines and toiletries in limited quantities, which are necessary or appropriate for the Guest during the journey, such as hairsprays, perfumes and medicines may be carried.
- Dry ice in quantities not exceeding 2 kilograms (5 pounds) per Guest, used to pack perishables, as carry-on baggage only.
- Alcoholic Beverages: With approval of the carrier(s), small oxygen cylinders for medicinal use and small carbon dioxide gas cylinders worn by Guest for the operation of mechanical limbs.
Such articles are permitted to be carried subject to security regulations.
Oversized or overweight cabin baggage is not permitted in the cabin for safety & security reasons. Such baggage would need to be checked in & loaded in the Baggage compartment.
Carriage of Arms and ammunition by Guests is not permitted in our ATR Aircraft
Guests travelling on any Deccan ATR flight are not allowed to carry Arms and Ammunition.
Security Regulations
According to security regulations, Guests are advised:
- Not to accept any packets from unknown persons.
- Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
- To declare before baggage screening / check-in if carrying any arms or explosive substance.
- Concealment is an offence under Aircraft Act and Rules.
- To carry only one cabin baggage.
- To carry battery cells or dry cells in registered baggage and not in the cabin baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination.
Keeping safety of Guests & equipment in mind, the following Security process has to be followed:
- All tickets will be checked at the time of entering the Terminal building; all checked baggage would be screened through an X-ray machine before check in. Random physical checks are also carried out for checked baggage in addition to x-ray screening.
- Guests will be required to undergo personal frisking & their cabin baggage x-rayed before entering the pre- boarding sterile area.
- A secondary security check is also carried out near the step ladder/boarding gate before embarkation.
Dangerous Articles in Baggage
For safety reasons, dangerous articles, such as those listed below, must not be carried in Guest's baggage.
- Compressed gases: (deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
- Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
- Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
- Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire- lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
- Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
- Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.
In-Flight
As per Government of India regulations, and also to provide an unpolluted environment, smoking is not permitted on any Deccan flight. Neither is the serving and consumption of alcohol permitted on any Deccan flight.
Deccan sells refreshments onboard all its flights, which are subject to availability. Outside food will not be allowed for consumption onboard any of Deccan flights.
Suggestion cards are available on Deccan flights to obtain suggestions and comments from customers in our endeavor to improve our services.
Deccan's in-flight magazine “Simplifly” is available on board for in-flight reading.
The above services and commitments will be honored for every citizen availing the services of Deccan.
We respect your privacy!
Your “Data” as available with us may be shared by Deccan at its discretion.
In case you do not want your data to be shared / disclosed to any other party you may register yourself by clicking here.
Click here to update your information if you have already registered
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Your “Data” as available with us may be shared by Deccan at its discretion.
In case you do not want your data to be shared / disclosed to any other party you may register yourself by clicking here.
Click here to update your information if you have already registered
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