HelpDesk

To ensure that the food quality and consistency is been maintained we have outsourced the production and supply chain management of all food products to the well known brand Café Coffee Day.

Café Coffee day does the production of all non perishable in their specialized kitchens across India and they are associated with all the major brands in India to supply non perishable items such as juices, aerated beverages, wafers etc. All food items are loaded just one hour before the departure of the flight to retain the freshness.

Please accept our apologies if your first choice is not available. The quantity of food to be uploaded on the flight is decided based on the load on any given flight so as to avoid wastage. You will find that generally only perishable foods are short as the consumption of these food items is higher. But to counter this issue we load enough non perishable products such as noodles, wafers, cookies etc.

Other than the price of the food material, there are additional costs involved in procuring, storage & upliftment of food. In-flight food is prepared under special conditions so that it doesn't get spoilt, requires a dedicated workforce to manage upliftment, food stocks etc. All these add up to the costs and are included in the price of the food and therefore the prices are marginally higher than on ground. There is also a certain amount of wastage that has to be accounted for.

You need to pay cash for the food and beverages purchased on board the flight.

Anyone who wishes to gives feedback and suggestions on catering on board can write to us at feedback@airdeccan.net or fill up the feedback form on our website.