HelpDesk

Terms and Conditions

Effective from 29th May 2008

General Information

Deccan, India's No.1 low fare airline with a modest beginning of one aircraft and one flight has in 4 and a half years time achieved over 350 daily flights, with a fleet of new Airbus 320's and ATR's, connecting unconnected towns, offering lowest airline fares, all for our vision 'to enable every Indian to Fly'. Your flying with us motivates us to strive and achieve more. Our objective is to provide safe travel with the lowest fares.

Deccan has made every effort to ensure that all information provided in the following Terms and Conditions is correct. Such information is subject to change without notice and Deccan does not guarantee the accuracy or the completeness of the information provided in the following document.

Promotions

Guest data is collected for the purpose of reservations and contacting the Guest as and when the situation requires to fulfill the contract of carriage and to provide ancillary services that Deccan may offer from time to time.

Deccan in its endeavor to provide greater value to its customer, will be entering into alliances for joint promotions with hotels, care rental companies, financial institutions and such other manufacturers / companies.

Your “Data” as available with us may be shared by Deccan at its discretion.

In case you do not want your data to be shared / disclosed to any other party you may register yourself by clicking here.

Click here to update your information if you have already registered

While Deccan will do its best to ensure that the partner with whom there is a tie-up for a promotion, complies with the rules of the promotion, Deccan will not be held responsible for any lapse in quality of service by the said promotion partner. Deccan shall also not be held responsible or liable for damage for cancelled flights, rescheduled flights which may impact the customers schedule as part of the program offering.

Deccan reserves the right to change / amend its Terms & Policies without prior notice keeping in mind the interest of Deccan and of the customer.

Reservations

Deccan is the first airline in India to have an independent and internet-based Computer Reservation System. Deccan tickets can be booked at the following Points of Sale.

• Bangalore, Chennai, Kolkata & Mumbai City Office Counters
• Deccan Website (www.airdeccan.net)
• All India 24 / 7 call centre at 39008888
• Airport Counters
• Travel Agents across India
• Reliance Web Worlds in 228 cities in India
• Club HP Outlets in 7 states in India
• India Post - Karnataka Post Offices
• Home Delivery by calling our 24/7 All India Call centre at 3900 8888 (Complete list of Call Centre numbers at the end of this page)

As we have a 100% web enabled reservation system, a transaction shall be deemed to be complete only when a Ticket Number of 7 numeric characters is generated. In case of non generation of Ticket Number, Guests are requested to call our All India 24 / 7 Call Centre at the numbers listed at the end of this page.

Note: We kindly request you to supply your own mobile number during reservation for both, the origin and destination in your itinerary. This will enable us to inform you of any changes in schedule on the flight you are booked.

Reservation Requirement

Reservations are not confirmed until recorded as accepted by Deccan or its authorized Agent. As provided in Deccan’s Regulations, certain fares may have conditions, which limit or exclude the Guest’s right to change reservations. Please note that the reservation will not be considered as confirmed unless a valid Ticket Number of 7 numeric characters is communicated to the customer.

Internet – www.airdeccan.net

Guests can go on the internet and book their tickets online. Schedules, fares and availability can be checked on the Deccan website through the booking engine. To purchase tickets online, a credit card is required. The ticket, once purchased online, can be printed by the Guest. The Deccan reservation system is completely web enabled.

If the Guest has provided an e-mail address, the Guest also receives an e-mail confirmation with the itinerary. In case the Guest is unable to print out the ticket while doing the online purchase, the Guest can use the Ticket indicated in the e-mail confirmation to collect the ticket at the Deccan Airport counters.

Call Center

Guests can also book through the Deccan call center. They can call using any one of the listed circle numbers. Confirmed bookings through the call center require a credit card.

Note: Deccan call center also offers hold and pay facility to those who do not have credit cards. Guests can call the call center and hold a booking for 24 hours and confirm it by paying in cash within 24 hrs at one its “hold and pay” agents or the Airport reservations counters. Please note that hold bookings can only be reserved for travel starting 72 hours later from the time of booking.

Travel Agents

Bookings can be also made through travel agents by paying cash or through credit card. The travel agent will issue an E-Ticket. The E-Ticket will have the seal of the travel agent stamped on the ticket.

Airport Counters

Guests can purchase tickets directly from Deccan Airport Counters by paying cash or credit card.

Reliance Webstores

Guests can book / cancel / re-schedule Deccan tickets through Reliance Webstores in 228 cities across the country.

HPCL Outlets

Guests can book tickets through select HPCL outlets in 7 states.

Post Offices

Guests can book tickets through the Post Office.

Door-to-Door Delivery

Guests can book tickets through our 24/7 All India Call Centre at (city code) 3900 8888, get their tickets delivered to their doorstep and pay for them with cash.

Class of Service

Deccan offers all economy seating configuration and hence only one class of service. There is no business class or first class service on Deccan flights.

Point to Point Airline

Deccan is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Guests or their baggage to other flights, whether operated by Deccan or another carrier and does not assume any responsibility to ensure the connections for onward flights on Deccan services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances, Deccan will not provide for accommodation, refreshments nor will it provide or arrange for alternate mode of travel.

Bookings

Airport Ticketing Counters: Tickets can be purchased up to 30 minutes prior to the Scheduled Departure time.

City Ticketing Offices: Tickets can be purchased up to 2 hours prior to the Scheduled Departure time.

Deccan Website / Call Center / Travel Agents: Tickets can be purchased up to 2 hours prior to the Scheduled Departure time.

Fares and Charges

Deccan fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals. Applicable Fares are subject to change as per Deccan's regulations. Deccan Fares are subject to change without notice.

We are required by the AAI to charge and collect Tax-Passenger Service Fee (Tax-PSF) as applicable. This Tax and the Total Fare (Fare+Surcharges) are collected at the time of issuance of the ticket. Any other additional Taxes, cess, duties, levies and/or other charges of such nature imposed by the lawful authority on the tickets shall be directly paid by the Guest to the Airline at the time of check in. Applicable fares are those published by or on behalf of the Airline, or, if not published, construed with Deccan’s Regulations.

Deccan has a single fare policy for adults and children on all its flights. There are no differential fares for children.

Infants below the age of 2 years will be charged only the Tax-Passenger Service Fee across all Deccan sectors.

All Tickets booked under Fare Class “Q” shall be governed by separate terms and conditions and not by our standard terms & conditions available on our website or the tickets generated under other classes. Please contact your Travel Agent or any of our ticketing offices to obtain these terms and conditions.

Agents shall be allowed to collect applicable tax and surcharges from customers and the agent shall be obligated to give a receipt there to and shall maintain all records.

A one way Deccan ticket fare comprises

• Basic fare
• Fuel Surcharge
• PSF (Passenger Service Fee).
• Transaction fee.
• Congestion Surcharge.

Fare Table

Note: Due to airport security regulations, no cabin baggage is allowed on flights departing from the Leh, Jammu and Srinagar airports, however checked-in baggage allowance is 25 Kgs per Guest on these flights.
Note: Guests are permitted to carry only one piece of Cabin Baggage weighing a maximum of 10 Kgs per Guest and not exceeding:

• 20x14x9 inches in dimension for Airbus flights.
• 20x13x9 inches in dimensions for ATR flights.
  

Domestic Travel Insurance Cover

Note:

The insurance cover will be valid from the date of commencement of the trip till the date of return to the origin or usual city of residence or 30 days from the date of commencement of trip, whichever is earlier.

Cover Definitions

Hospitalization Expenses For Injury

Following an accident during the insured period, ICICI Lombard (the Company), subject to terms and conditions and exclusions, shall reimburse the reasonable and customary charges of immediate medical treatment commencing within 24 hours of the date and time of the accidental bodily injury up to the sum insured.

Trip Cancellation & Trip interruption

The Company shall reimburse the Insured for the non refundable cost of cancelled Deccan Aviation Ltd flight ticket, incurred by the Insured arising due to self cancellation of the Trip (whether wholly or in part) solely attributable to and / or arising out of:

1. Personal contingencies like death or emergency hospitalization necessitated to the Insured or Insured's immediate family member due to an unforeseen illness or injury.
2. Natural calamities: earthquake, storm, flood, inundation, cyclone, tempest provided that, the named perils hereinabove shall take place at and in the vicinity of the city of residence or place of origin or place of destination or any intermediate place which is involved in the Insured’s trip.

Baggage Loss-Checked

This cover provides for payment of benefit in the event of total loss of checked in baggage during travel by the Deccan Aviation Ltd flight. The liability of the Company in so far as it relates to a single Checked-In Baggage being part of more than one Checked-In Baggage attached to the ticket of the Insured, shall be restricted to 50% of the Sum Insured specified in the of the Schedule. The compensation will not exceed the Sum Insured for the coverage as mentioned in of the Schedule.

Baggage Delay (Delay beyond 6 hrs)

The Company shall pay the insured a fixed allowance in case of delay in receipt of his / her checked-in baggage beyond 6 hours from the expected time of delivery by Deccan Aviation Ltd. This shall be paid by the Company only on delay of all Checked-In Baggage relating to the ticket issued in favor of the Insured. This delay shall be calculated as the time lapsed from the actual time of arrival of the Common Carrier and the receipt of the Checked-In Baggage by the Insured.

Credit Card Payments

Domestic Credit Cards

For bookings made online and through the call centre the payment has to be remitted by credit card. At other Points of Sale, payment can be made either via cash or by credit card.

The Guests who opt to purchase tickets on a credit card are required to carry the following with them and produce the same at the time of check-in:

• Photo identification, AND
• The original of the credit card used for the booking, OR
• A copy of both sides of the credit card used for the booking containing the signature of the credit card holder in the event  he/she is not one of the Guests.

International Credit Cards

We are currently accepting International credit cards (Credit Cards issued outside India) on a restricted basis. However as a security measure, in the interest of the international credit card holder, Guests are requested to accept and comply with the following conditions of booking tickets using such cards:

One of the Guests mentioned in the ticket must be the holder of the card used for booking the ticket(s).

Guests who have booked by using their International credit card (Credit Cards issued outside India) should produce the following documents at the time of check-in:

• Photo identification.
• The original of the credit card used for the booking will be matched as per our records.

Deccan reserves the right to deny boarding without refund except tax (the Passenger Service Fee) if the holder of the credit card is not one of the Guests.

Check-in

Check-in counters open 2 hours prior to the scheduled departure. Guests need to check-in two hours prior to the scheduled departure.

X-Ray closes 40 minutes prior to the scheduled departure of the flight.

Check-in counters close strictly 30 minutes prior to the scheduled departure. Guests who do not report in time for check-in will be treated as "No Shows". Boarding will be denied, without refund except tax (the Passenger Service Fee), if you do not comply with the Check-In deadline.

Boarding closes 20 minutes prior to departure and Guests need to be at the boarding gate well before that. Deccan may or may not make any announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your reservation without refund except tax (the Passenger Service Fee) if you do not meet the Boarding Deadline.

Groups of 10 Guests and above, need to check in 1.5 hours (90 minutes) before the scheduled departure of the flight.

Deccan has a policy of NO FREE SEATING. All boarding passes will be issued with pre-assigned seat numbers.

Deccan does not have any through check in. Guests disembarking from one Deccan flight and boarding another Deccan flight from the same airport must collect their checked in baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Guests must ensure that there is enough time gap (a minimum of 4 hrs) between two flights while making their reservation.

All Guests must carry valid Photo ID Proof at the time of check in without which check-in will be denied. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund except tax (the Passenger Service Fee).

The following are considered to be valid photo identification documents:

• Valid Passport
• Valid Driving License
• Election Photo Identification Card
• Photo Credit Card
• PAN card issued by the Income Tax department
• Photo identity card issued by the employer being government and reputed private sector organizations.

In case the Guest does not posses any of the above documents, the Guest should carry any other relevant attested document that contains a recent photograph of the Guests.

In addition, Guests who have booked by using their credit card should produce the credit card at the time of check-in. If the holder of the credit card is not the Guest, then the Guest should possess the following documents that should be produced during check-in:

• An authorization letter from the holder of the card authorizing the use of the card for the purchase of the tickets.The letter should contain the name of the Guests, date of journey and the sector on which the journey is made.
• A photocopy of both sides of the credit card self attested by the credit card holder
• A photo ID of the Guest
• Children traveling on the Deccan flight should carry their school identification cards or any other photo identification proof along with them. Valid birth certificates of infants will have to be produced at the time of check- in for age proof.

Guests who cannot provide sufficient identification will be denied boarding without refund except tax (the Passenger Service Fee).

Cancellation by the Guest

Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 29th May 2008, for all tickets purchased post 0030 hrs on 29th May 2008.

Please note: The OLD  Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 29th May 2008.

CLICK HERE to view the OLD Rescheduling / Cancellation Policy.

Up to 4 hours prior to flight departure.

Incase a Guest cancels the ticket upto 4 hours prior to flight departure, a cancellation fee of Rs. 750/- per Guest / sector or the base fare amount per Guest / sector, whichever is lower, plus the transaction fee, will be charged to the Guest.

The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.

There will be no cancellation charges for an infant.

Within 4 hours of flight departure / No-Show

If the Guest has cancelled the ticket within 4 hours of the scheduled flight departure, he/she will have to forfeit the base fare plus the transaction fee.

The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

There will be no cancellation charges for an infant.

If the ticket has been booked through a Credit Voucher, the refund will roll back to a voucher and has to be utilized for travel within 180 days from the date of issue of this voucher. If the ticket has been booked partly by using a valid Credit Voucher and partly by a card payment , the refund amount will be rolled back as paid, partly to the Voucher and partly to the card, as applicable.

If multiple Guests are cancelled at one time then there will be only one refund generated.

Cancellation of Tickets with more than one Guest

Partial Cancellation
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to cancel and the remaining Guest(s) choose to travel, the cancellation will need to be done one by one by clicking on each Guest name, which needs to be cancelled. Multiple cancellations cannot be done at one time from a Travel agent and on the Deccan Website.

For multiple bulk cancellations on a multi guest ticket, Guests may contact the Deccan Call Centre for assistance. A part refund can be generated subject to cancellation charges & transaction fee deducted, for which a request needs to be placed with our Call Centre, at the time of cancellation. The refund will have to be collected from the Point of Sale.

Rescheduling by the Guest

Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008

Please note: The OLD  Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.

General

The Guest is allowed to modify the flight, the sector, the route and the date of travel on his / her ticket along with payment of a rescheduling fee and the fare difference.

Rescheduling through the Deccan Website or Travel Agent allows the Guest to do a date/flight change only.

If the Guest needs to reschedule the Sector or reschedule more than one Guest on a single guest ticket , the same can be done by calling the Deccan 24/7 Call Centre at 39008888 (Prefix city code) or by visiting the nearest Deccan Airport ticketing Counter/ City office.

Once the ticket has been issued, the name of the Guest cannot be changed.

Up to 4 hours prior to flight departure.

The charge for modifying the date or sector is Rs. 750/- per Guest / Sector plus the Fare Difference.

Since our fares are dynamic, the differential fare will be collected as below:-

• If the applicable fare is more than the current fare, the difference amount will be charged to the Guest along with a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight.
• If the applicable fare is less than the current fare, a Rescheduling Fee of Rs.750/- per  Guest / per sector for either advancement / postponement of the flight will be charged and the difference in fare will not be refunded to the Guest, under any circumstance.

Within 4 hours of flight departure / No-Show

No change is possible within 4 hours of flight departure.

The base fare and the transaction fee will be forfeited by the Guest. The Fuel Surcharge, Congestion fee and Tax will be refunded to the Guest.

All refunds will roll back to the Point of Sale and the Guest needs to collect it from the place where the ticket was originally booked.

There will be no rescheduling charges for an infant.

Rescheduling of Tickets with more than one Guest

Partial Rescheduling
For tickets booked through Travel Agents and on the Deccan website (www.airdeccan.net), If multiple Guests are booked on a single ticket number and if one or more Guests wish to reschedule and the remaining Guest(s) choose to travel, the reschedule  will need to be done by calling the Deccan Call Centre at 39008888 ( Prefix city code) or by visiting the nearest Deccan Airport ticketing counter/ City Office. Multiple rescheduling cannot be done at a Travel agent or on the Deccan Website.

For multiple bulk rescheduling on a multi guest ticket or change in sector, Guests may contact the Deccan Call Centre for assistance. A part reschedule can be done, by paying the rescheduling charges, plus the difference in fare as applicable.

The Deccan 24/7 All India Call Centre number is 39008888 (prefix city code).

Cancellation by Deccan

Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008

Please note: The OLD  Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.

In case of circumstances beyond its control, Deccan may without notice cancel a flight. If due to such circumstances Deccan cancels a flight, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the cancelled flight (subject to availability). OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

Rescheduling by Deccan

Deccan has introduced a NEW Rescheduling / Cancellation Policy- Effective 17th March 2008, for all tickets purchased post 0030 hrs on 17th March 2008

Please note: The OLD  Rescheduling / Cancellation Policy will apply to Guests who have purchased their tickets prior to 0030 hrs on 17th March 2008. CLICK HERE to view the OLD Rescheduling / Cancellation Policy.

In case of circumstances beyond its control, Deccan may without notice delay a flight. If due to such circumstances Deccan delays a flight beyond 2 hours, is unable to provide previously confirmed space, the Guest can avail either of the two options:

• FREE RESCHEDULE: Reschedule the ticket for travel on the same Deccan sector, within a period of 180 days from the date of the delayed flight (subject to availability). The ticket has to be rescheduled, before the departure of the delayed flight. OR
• FULL REFUND: Cancel the ticket and avail of a full refund for the ticket as paid for by the Guest (if the Guest has paid by credit card, then the amount is rolled back into his / her card within 14 working days). The Guest will be required to collect the refund from the Point of Sale and within 1 month of the date of travel. If the ticket has been booked through a Credit Voucher, the refund will roll back to the same voucher and can be utilized for travel within 180 days from original date of issue of this voucher.

General - Point of Sale

Tickets purchased at all Points of Sale can be rescheduled / cancelled at the Deccan Call Centre/ Airport reservation counters. The refund will however be rolled back to the Point of Sale.

TRAVEL AGENT
If the Point of Sale is a Travel Agent then the Guest has to reschedule / cancel  the ticket at the same Travel Agent or through the  Deccan Call Centre or Airport ticketing counter and claim the refund (after deduction of the rescheduling / cancellation charges) from the original Point of Sale.

DECCAN WEBSITE
If the Point of Sale is the Deccan Website (www.airdeccan.net) then the Guest has to reschedule / cancel the ticket on the website or through the  Deccan Call Centre or Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN CALL CENTRE
If the Point of Sale is the Deccan Call Centre, the Guest has to reschedule / cancel the ticket at the Call Centre or through the Deccan Airport ticketing counter and the refund will be rolled back to the credit card (after deduction of the rescheduling / cancellation charges).

DECCAN AIRPORT TICKTING COUNTER
If the Point of Sale is the Deccan Airport Ticketing counter,  the Guest has to reschedule / cancel the ticket at the Airport Counter or through the Call Centre and the refund will be rolled back to the same Airport ticketing counter through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

DECCAN CITY OFFICE
If the Point of Sale is any of the Deccan City Offices, the Guest has to reschedule / cancel the ticket at the same City office or through the Deccan Call Centre/ Airport Ticketing counter and the refund will be rolled back to the same Deccan city office through which the ticket was booked. (after deduction of the rescheduling / cancellation charges).

ONLINE TRAVEL AGENTS
If the Point of Sale is through Online Travel agents,  the Guest has to reschedule / cancel the ticket through the Deccan Call Centre/ Airport Ticketing counter/ Deccan City office only and the refund will be rolled back to the original Point of Sale (after deduction of the rescheduling / cancellation charges).

Flight Disruptions due to Fog and Bad Weather

For certain months in the year especially Mid-December and Mid-January, due to poor visibility, dense fog and bad weather in North India some flights may be cancelled, re-scheduled, indefinitely delayed or diverted to other airfields. These circumstances are completely beyond the control of the airline and are governed by relevant regulatory authorities.
In such cases Deccan’s responsibility will be restricted to transporting the Guest only to the destination booked. The airline will not be liable / able to provide alternate transport, accommodation or refreshments at any point in time and the Guests will have to make their own arrangements.

Deccan informs all Guests about change in flight schedules through SMS alerts to the mobile numbers entered while booking tickets. Therefore, it is imperative for all Guests to enter their mobile numbers while making bookings to receive SMS alerts about change in flight schedules. Guests who book their tickets through travel agents, Club HP petrol pumps, Reliance Web World outlets etc should ensure that their own mobile numbers are added to the tickets while booking by these agencies.

Infant Policy

An infant is defined as an individual under the age of two. To verify the infant’s age for travel, the valid birth certificate of the infant will have to be shown at the time of check-in, else a full ticket will have to be purchased.

Infants below the age of 2 years will be charged only the Tax (Passenger Service Fee) across all Deccan sectors

Maximum one infant per adult can be booked. Seats will not be provided to the infants and they will have to be carried on the accompanying adult’s lap.
If the infant reaches the age of 2 years prior to the return journey, they will have to pay the applicable fare, taxes & surcharge, fees and charges for that part of the journey. Tickets for infants can be purchased at any point of sale.
The standard re-scheduling and cancellation policies are applicable for infant tickets as well.
Baby seats / prams are not allowed in the cabin of the aircraft. Infants do not have any baggage allowance.

Change in Flight Timings

Deccan schedules are subject to change without notice. Deccan will notify all Guests of any scheduled change via email or SMS sent to the mobile numbers they provide at the time of booking. Please ensure that the Guest’s mobile number is entered while booking tickets.
There will be no phone calls made to inform Guests. Every Guest is requested to kindly confirm, either with the All India 24/7 call centre at (your city code) - 39008888 or the travel agent to confirm the status of the flight 6 hrs prior to the scheduled departure of the flight.

Schedule

Deccan undertakes to use its best efforts to carry the Guest and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage. Schedules are subject to change without notice and Deccan assumes no responsibility for making connections.

Guests are requested to kindly call the All India 24 / 7 call centre at (your city code) - 39008888 or logon to the website at www.airdeccan.net to confirm the scheduled departure of the flight.
Deccan can only send information via SMS to the number given by Guests at the time of booking.

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Deccan shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Deccan as to the dates or time of departure or arrival or as to the operation of any flight.

Boarding

When you check-in you will be given a numbered boarding card.
Boarding closes 20 minutes prior to departure and Guests need to be at the boarding gate well before that.
Deccan may or may not make any announcements at the Airport regarding boarding.
We reserve the right to deny boarding and cancel your reservation without refund except tax (the Passenger Service Fee) if you do not meet the Boarding Deadline.
Deccan reserves the right to deny boarding without refund except tax (the Passenger Service Fee) to Guests who are under the influence of alcohol or owing to any misconduct of behavior / critically ill / stretcher borne which may not be deemed safe by the airline.

Seating

Deccan has a policy of NO FREE SEATING. All boarding passes will be issued with pre-assigned seat numbers.
The following will not be allowed to sit near the emergency exits due to security reasons on any of Deccan flights.

• Children aged below 15 years
• Guests aged above 60 years
• Pregnant Women with a medically fit to travel certificate
• Guests with ill health with a medically fit to travel certificate
• Deccan also has priority boarding for women traveling with children, elderly Guests and special cases.
  

Special Services

Deccan offers its Guests some special services Guests are requested to mention the requirement of these services at the time of making the booking. Deccan reserves the right to deny these services to Guests if not requested in advance.

Wheelchair facility for old / physically handicapped people. Only 4 wheelchair Guests will be accepted per flight. Wheelchair requirement must be specified at the time of booking. Wheelchair Guests must report at the boarding gate 60 minutes prior to the scheduled departure of the flight. Deccan reserves the right to deny wheelchairs to Guests if not requested in advance.

Unaccompanied minors will be allowed to travel at an additional charge of Rs 500/- per child. The payment will have to be made at the check–in counter. A receipt will be issued on payment of cash.

Baggage Allowance

Maximum check-in Baggage allowed per Adult / Child is 15 Kgs. No baggage is allowed for infants.
Guests are permitted to carry only one piece of Cabin Baggage weighing a maximum of 10 Kgs per Guest and not exceeding 20x14x9 inches in dimension. Due to airport security regulations, no cabin baggage is allowed on flights departing from the Leh, Jammu and Srinagar airports, however checked-in baggage allowance is 25 Kgs per Guest on these flights.

Excess baggage is charged at Rs.70/- per Kg on all Airbus and ATR flights.

Cabin baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow cabin baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

Deccan does not take any responsibility for security removed articles like dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas etc, which are not permitted to be carried in the cabin baggage. These articles will not be forwarded or kept in safe keeping by the airline.

Baggage

Deccan does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

Guests are requested not to carry any valuables in their checked in baggage. Deccan will not take responsibility in event of loss/damage of the same in transit. Deccan is not liable for the delay in delivery of checked in baggage that has not been uplifted. Deccan is not liable for damage occasioned by delay in the carriage by air of Guests or baggage. Receipt without complaint of restricted baggage on termination of journey, shall be prima facie evidence that the baggage has been delivered correctly and in good condition. Deccan does not have a through check in facility for baggage.

Baggages may be offloaded because of load restrictions as per guidelines issued by regulatory authorities from time to time. Deccan’s liability for loss, delay or damage to baggage is limited to INR 450/- per Kg. Deccan assumes no responsibility for fragile or perishable articles. in case of delayed delivery of baggage or damaged baggage, it is mandatory to fill the "Property Irregularity Report" (PIR) upon arrival.

There could be possible delays in receipt of baggage on the belt at larger airports (Bangalore/ Mumbai/ Delhi) owing to allotment of remote parking bays and congestion on the runway.

Articles that may be carried in addition to the free baggage allowance:

• Such articles are permitted to be carried subject to security regulations.
• A small camera and/or a pair of binoculars.
• Infant's food for consumption in flight and infant's carrying basket
• An overcoat wrap or blanket.
• An umbrella or walking stick.
• A lady's handbag, lady's pocketbook or lady's purse.
• A reasonable amount of reading matter for the flight.
• A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Guest's use provided that the Guest is dependent upon them.
• Medicines and toiletries in limited quantities, which are necessary or appropriate for the Guest during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried.
• Dry ice in quantities not exceeding 2 kilograms (5 pounds) per Guest, used to pack perishables, as carry-on baggage only.
• Alcoholic Beverages: With approval of the carrier(s), small oxygen cylinders for medicines use and small carbon dioxide gas cylinders worn by Guest for the operation of mechanical limbs.

Dangerous Articles In Baggage

For safety reasons, dangerous articles, such as those listed below, must not be carried in Guest's baggage.

• Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
• Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
• Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
• Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices.
• Oxidizing materials such as bleaching powder and peroxides.
• Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
• Other dangerous articles such as magnetized materials, offensive or irritating materials.
• Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.

Carriage of Arms and ammunition by Guests is not permitted in our ATR Aircraft

Guests travelling on any Deccan ATR flight are not allowed to carry Arms and Ammunition.

Security Regulations

According to security regulations, Guests are advised:

• Not to accept any packets from unknown persons.
• Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
• To declare before baggage screening / check-in if carrying any arms or explosive substance.
• Concealment is an offence under Aircraft Act and Rules.
• To carry only one cabin baggage.
• To carry battery cells or dry cells in registered baggage and not in the cabin baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination.

Non-Smoking Flights

All flights operated by Deccan are non-smoking flights. The Government of India prohibits smoking on all domestic flights. Smoking inside toilets is also prohibited and as a precautionary measure, toilets are fitted with sensors for smoke detection.

Mobile Phones

For safety reasons, Guests are advised to switch of their mobile phones during the entire duration of the flight including take-off and landing procedures since they may interfere with the frequencies of on-board navigational equipment. The Government of India Prohibits the use of mobile phones on board at all times.

Conditions of Contract

The carriage is subject to regulations relating to the conditions of Non-International Carriage (Guest and Baggage) framed in accordance with The Carriage by Air Act 1972 and Notification regarding application of the Carriage which is Non-International. The liability of the company for damage sustained in the event of the death or wounding of a Guest or any other bodily injury suffered by a Guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. The following are the excerpts from regulations.
The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without there by incurring any liability in damages or otherwise to the Guests or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to persons on board.
The company is not liable for damage occasioned by delay in the carriage by air of Guests or baggage. Receipt without complaint of restricted baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
Deccan's liability for loss, delay or damage to baggage is limited to INR 450/- per kilo, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. Deccan assumes no liability for fragile or perishable articles.
The ticket issued by the company shall be subject to the rules of cancellation made by the Company for the time being in force, which may be seen at any office of the Company on request.
In the event of death of a Guest, or any bodily injury or wound suffered by a Guest which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of Deccan for each Guest shall be as per the carriage by Air Act 1972 as amended from time to time. At present the liability of Deccan for each Guest shall be INR 7,50,000 if the Guest is 12 years or more of age and INR 3,75,000 if the Guest is below 12 years of age on the date of the accident.

Other Information

• Deccan does not allow any pets onboard its flights.
• Deccan sells refreshments onboard all its flights, which are subject to availability. Outside food will not be allowed for consumption onboard any of Deccan flights.
• Consumption of alcohol and smoking is strictly prohibited on all Deccan flights.
• Pregnant women will be allowed to travel only up to the end of the 6th month of pregnancy, provided they have a medically fit to travel certificate issued by a certified Gynecologist.
• Guests with ill health will be allowed to travel provided they have a fitness to travel certificate issued by a certified medical practitioner. The airline reserves the right to deny boarding to Guests who are considered medically unfit to travel and do not have appropriate medical certification.
• Deccan does not provide Stretcher facilities on any of its flights.

E-Ticket and Boarding Pass Prima Facie Evidence of Contract

The e-ticket and the boarding pass constitute prima facie evidence of the contract of carriage between carrier and the Guest named on the ticket. The conditions of contract contained in the ticket are a summary of some of the provisions of these conditions.

Tickets

A person shall not be entitled to be carried on a flight unless that person presents a ticket valid and duly issued in accordance with Deccan's Regulations. A ticket is not transferable. If a ticket is presented by someone other than the person entitled to be carried there-under or to a refund in connection therewith, Deccan shall not be liable to the person so entitled if in good faith it provides carriage or makes a refund to the person presenting the ticket.

Ticket not Transferable

A person shall not be entitled to be carried on a flight unless that person presents a valid ticket duly issued in accordance with Deccan's Regulations.

A ticket is not transferable. Please note that once the ticket has been issued, the name of the Guest cannot be changed.
If a ticket is presented by someone other than the person entitled to be carried there-under Deccan shall not be liable to the person so entitled if in good faith it provides carriage to the person presenting the ticket.

Period of Validity

A ticket is valid for carriage only till the date of travel.

All rescheduling is done only till the date the bookings are open.

Contact Numbers

IIf you need any further assistance please call our All India 24 / 7 Call Centre at (Your City Code) 39008888 OR visit our Airport ticketing Counters.